Micron University: Launching a Learning Platform in a Pandemic

BY Emily McCrary-Ruiz-Esparza | May 05, 2021

It’s common lately to think in terms of “pre-pandemic” and “post-pandemic,” but the lines are not so clearly defined, especially in the workplace. Quarantine forced a suddenly remote workforce to digitize with exponential speed, and employers will have to maintain that rapid transformation even after the effects of the pandemic fade.

A Gallup poll whose results were published in February of this year found 56% of U.S. workers are working remotely all or part of the time (down from a peak of 70% in April 2020). The same poll found that a quarter of the U.S. workforce wants to continue working remotely sometimes or always.

Shveta Miglani, head of people experience and learning at Micron Technology, talked with Fast Company contributing editor Lydia Dishman about the pace of workplace change in a one-on-one conversation recently at From Day One’s conference on “Digital Tools for Building an Engaged, Productive Team.”

Miglani, who has nearly two decades of talent-management experience with companies including Google and Salesforce, focuses on employee learning in her role at Micron. Employee education, Dishman pointed out, is one the best ways to engage and retain staff, which will be a concern for employers moving forward as a booming economy heats up competition for skilled workers.

Just before the pandemic arrived, Miglani and her team were preparing to roll out a new learning platform for the company, but had to change tack just before launch. “Here we were, getting ready to launch a digital platform by doing live events, which was not bad, but now we have an opportunity to launch something and truly talk about how we can live in this digital space, educate ourselves, collaborate with each other, and then implement what we are learning at our own workspace,” she said.

The effects of Covid-19 forced Miglani and her colleagues to consider how they would get a company of 40,000 employees onto a single, digital-learning platform–and quickly. And they managed to accomplish it. In March 2020, they launched Micron University, which centralized all the company’s training programs.

The platform offers active means of learning, like live webinars, and passive means, like e-learning modules and PowerPoints, making it possible for a global workforce to engage with curriculum whenever, wherever, and in whatever form best suits them–all while staying in contact with colleagues around the world.

Talking digital transformation: moderator Lydia Dishman of Fast Company and Shveta Miglani of Micron Technology

The wealth of ideas that comes from a now globally connected workforce will be an asset that Miglani takes into the post-pandemic world. “I would see people from Germany join in, from Asia join in, and it gives such interesting perspective,” Miglani said. “The conversations were actually much more meaningful because so many different perspectives were coming in.”

Beyond certain training that’s foundational to the company’s operations, Micron University students are free to decide what courses they take and what skills they will build, providing a level of self-determination and control in a world where workers need more of that empowerment. “Where it was a push strategy, now we have a pull strategy to tell people that you own your career,” Miglani said.

For most workers, including Miglani, early days of the pandemic were about adapting to change on a personal level. Miglani, who lives in the Bay Area, said she didn’t miss the long commute of her pre-pandemic life, and took advantage of the extra time in her schedule to reach personal goals, which included finishing her Ph.D. in leadership development and organizational enablement.

But she avoided the temptation to devote all of her time to work and was careful to not let herself slide down the hill of endless meetings: “It is so easy to get into meetings, one after the other,” she said. “If you don’t block time on your calendar, then you won’t be able to really take that time off for yourself.”

Unlike her commute, Miglani did miss the human element of working in an office, sitting with her team, holding impromptu meetings around a whiteboard. Miglani said being able to continue one-on-one meetings, even digitally, has allowed her to keep some of the face-to-face time she craves.

Her team is encouraging employees to look toward the future and think about applications of training beyond their current roles, she said, “making sure that learning is not just seen as a standalone, but it’s actually an integrated approach towards somebody’s career growth.”

Offering advice to her peers in the audience, Miglani cautioned against adopting new digital tools for their own sake. “Continuously invest in more efficient digital tools, because just having something doesn’t mean it will get used. You also need to make sure change management and implementation of the usage is there.”

And we shouldn’t abandon pandemic-era advancements as we move forward, she said. “Managing the quality and frequency of what we bring to our employees is going to be important–utilizing digital tools and optimizing them with the human element.”

Emily McCrary-Ruiz-Esparza is a writer, editor, and content strategist based in Richmond, Va.


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Which Benefits Provide the Best Worker Outcomes–and Return on Investment?

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The first question she asks to vet a new benefits platform is how it will integrate into the company’s existing tech stack; otherwise, the lift to simply implement it may be too great.“The biggest challenge is how to onboard new technology and integrate it with those existing portals related to payroll, your HR data system, and other feeds,” said Young. “Additionally, we look for ease of administration and implementation. The time and resources it takes to invest and implement new technology is high on the list.”Employers have to know that adding a new benefit or platform will be worth the time, says Devin Miller, co-founder and CEO of emergency savings platform SecureSave. The communications component alone can require a lot of time and resources, so “it has to resonate, it has to be easy to administer, and employees have to like it,” he said. “It has to be cost-effective, and then it has to be provable so that you can stand up in front of a management and say ‘this is the impact we’re having.’”Communicating With a Multigenerational Workforce“As benefits professionals, [communication] is an age-old struggle,” said Elizabeth Chappelear, North American head of strategic benefits at life sciences and biotech firm MilliporeSigma. “Employees don’t care about their benefits until they need them, so we have to make sure that when they do need it, they can find it.”Panelists agreed that the familiar challenge of communicating benefits isn’t made easier by the current makeup of the labor force. “This is the first time we’ve had five generations in our workforce, and that means different preferences,” Chappelear commented. Her team is creating home mailers at the same time they’re posting QR codes in the breakroom, hosting webinars and virtual benefit fairs, and building microsites. “We’re constantly challenging ourselves to evolve that communication to meet our employees where they are.”When Carrie Theisen revamped Fannie Mae’s benefits for the first time in more than a decade, communication was one of the first things she tackled. “I start with communication, because it’s just so critical,” said Theisen, who is the lending company’s SVP of total rewards.Theisen began by surveying all employees. She learned that more than three-quarters of employees were happy with the benefits package, but they also found that workers were requesting benefits that Fannie Mae already offered. “That told me that we had a good, solid package, but we just weren’t communicating it well.”Given the size of benefits packages now, total rewards leaders have to be marketers as well. 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That starts to tip the scales of the equitable exchange of the benefits–you just got to get them engaged in the process, and finding a broadly based appealing program is an important first step.”Expanding Benefits to Reach an Entire WorkforceBenefits that would have been rare differentiators a decade ago–like mental healthcare access and fertility treatments–are now common features of benefits packages. What’s the next evolution?The next wave is specialized programs for high-touch conditions, says Casey Smolka, head of actuarial analytics at mental health benefits platform Spring Health. By expanding healthcare into specialized programs, employers are able to support workers with often overlooked needs. And it can still be a cost-effective addition, he said. “Everybody has a really solid therapy program, but what are you doing for substance use disorder? 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Her work has appeared in the BBC, the Economist, the Washington Post, Quartz, Fast Company, and Digiday’s Worklife.

Emily McCrary-Ruiz-Esparza | April 10, 2024

Where to Start: Making the Workplace Inclusive of Neurodiversity

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Monica Parodi, VP of talent acquisition at The New York Times, said she’s starting at the beginning, using tools to comb their job descriptions for noninclusive language. They’re also adding details about the hiring process to the company’s career pages so candidates can prepare in advance and avoid uncomfortable surprises.The panelists discussed the topic "How Companies Are Embracing Neurodiversity in Innovative Ways" at From Day One's virtual conferenceOnce candidates get to the interview stage, they’ll see other changes. “We know that the first 30 seconds [of an interview] are really uncomfortable for a lot of people who are neurodivergent. 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A workplace that is psychologically safe is welcoming to all, neurodivergent or not.Emily McCrary-Ruiz-Esparza is a freelance journalist and From Day One contributing editor who writes about work, the job market, and women’s experiences in the workplace. Her work has appeared in the BBC, the Economist, the Washington Post, Quartz, Fast Company, and Digiday’s Worklife.

Emily McCrary-Ruiz-Esparza | March 29, 2024

How to Create and Sustain a Growth Mindset to Nurture Talent

When Dr. Mary Murphy was working on her PhD at Stanford, she was mentored by Carol S. Dweck, best-selling author of Mindset: The New Psychology of Success, a book that covers the potential of individuals. Now a social psychologist, Murphy has taken the mindset concept a step further and for over a decade has studied how the “fixed” or "growth” mindset affects not only individuals, but groups of people. Murphy discussed research from her book, Cultures of Growth: How the New Science of Mindset Can Transform Individuals, Teams, and Organizations, and how it can help teams during a fireside chat at From Day One’s March Virtual Conference.Those with a fixed mindset, Murphy says, believe in being born with skills that can’t grow any further. While those with a growth mindset believe they can learn and grow into new abilities. When talking about teams, organizations, families—there is a similar mindset culture.In a fixed mindset culture, or a “culture of genius” as Murphy called it, the focus is on the star performers. The opposite is a “culture of growth” where there is a focus on continuous learning so anyone can grow and contribute. And it’s that culture of growth that organizations need.Idea SparkIn 2005 during her PhD program, Murphy clearly recalled when this group application of mindset sparked. She was at a grad student seminar supporting a friend, where a professor voiced his opinion about what the fatal flaw of this student’s work was. Another professor chimed in and disagreed, saying the fatal flaw was something else. In essence, it was a battle of which professor was right.“I saw what it was doing to my friend,” she said. “All of a sudden, he lost focus. He wasn’t able to answer questions.” Unfortunately, the experience was so painful that months later he hadn’t continued his work.Two weeks later, in a different seminar, she witnessed something else. Rather than critiquing the students about what was wrong, the professors offered ideas on how to grow the project. The effect was clear. “The students were able to respond totally differently,” Murphy said. “They were able to actually engage in the brainstorming, answer the questions, and they left motivated to dig in.”Reflecting on those two experiences or environments, she realized how much a group can impact an outcome. The harsh approach was not motivating at all. On the other hand, the mentality of growth and how we can all contribute really turned things around for the better.Dr. Mary Murphy discussed her new book Cultures of Growth: How the New Science of Mindset Can Transform Individuals, Teams, and Organizations in a fireside chat moderated by From Day One co-founder Steve Koepp (photo by From Day One)Murphy presented the idea to her new mentor, asking what if mindset is more than just internal? What if it’s baked into culture and influences the cultivation of talent? She blinked a few times and said, “No one's ever thought of mindset this way. But we should do it together. And that began 15 years of work on reconceptualizing the mindset, as not just in our head, but also as this cultural feature.”Time to StudyNow with 75 studies in her back pocket, Murphy has seen firsthand just how deep mindset goes. Murphy and Dweck looked at the mindset of teachers and faculty members in K-12 and college and how they practice that in the classroom.“We look at how that impacts student experience. We’ve created apps that actually measure student experience in the moment looking at their sense of belonging, whether they think their teacher has a growth mindset, belief for them or not, their sense of self efficacy, their trust of the teacher.”What they found was that even if a student has a growth mindset, when set into a fixed mindset culture, they won’t have the opportunity to benefit from their growth mindset. The group trumps and stilts their progress.  In the National Study of Learning Mindsets, a randomized control trial of more than 12,000 students around the country underwent a growth mindset program to see how it would impact their grades and if they’d be willing to take challenging courses. As expected, it had a positive effect. Their GPA was higher and more of them enrolled in the challenging courses than the control group. They also looked at where the program didn’t work.“The answer was two places,” Murphy said. “It was with teachers that had more fixed mindset beliefs or engaged in fixed mindset practices, then giving students that personal growth mindset. The effect was zero. It had no impact. It wasn't even a small impact – it had no impact.”The other place it didn’t work was when peers didn’t engage in challenge seeking, then students were less likely to want to work hard. But when there were teachers and peers who relished a challenge and supported each other, the growth mindset helped students flourish.Organizational CultureWorking with companies of all shapes and sizes, Murphy saw similar results. The mindset of a team at large has a huge impact on creativity, collaboration, and innovation. In one study in particular, they looked at the difference between a psychologically safe environment and a growth minded environment. They found that psychological safety is the baseline for any other growth to take place.“Psychological safety just means that you're willing to speak up when something’s gone wrong. But growth mindset culture really is being vigilant about how to improve what you’re doing, your interactions with others, the outcomes and the strategies that you’re trying. You’re proactively looking for improvement opportunities.”In fixed mindset cultures, they search for the narrow genius prototype to come up with all the answers. When in reality, a growth culture would open up the spectrum of recruiting, looking more at positive values. As Murphy says, a growth culture helps organizations naturally look for more diversity. “What’s most important is the extent to which people are willing to develop, grow and learn.”Changing Company CultureIn her book, Murphy goes over four common mindset triggers which can help individuals understand where people are on the fixed to growth spectrum. In turn, those who work with those individuals can help them shift. For example, one trigger is praise. If someone else gets praise, how does the person react? Are they happy for them, or are they jealous, thinking they are less than? One way to help foster a growth mindset is how praise is given. Rather than a “good job!” which doesn’t offer helpful feedback, Murphy suggested managers repeat what the person has done so well, so they can replicate that and others can encourage.When Satya Nadella first came to Microsoft as CEO, he described Microsoft as everyone thinking about their own silo. He read Dweck’s book and wanted to help Microsoft become the first growth minded culture and company. Kathleen Hogan, head of talent, asked how things needed to change so they could recruit and onboard people that would help shift the company’s culture. She implemented changes, but success didn’t come right away. Some bragged they had the biggest growth mindset in the room. “She had to really talk to people about what a growth mindset actually looks like. And to bake that in to some of the incentive systems and also some of the mentoring and sponsoring and support systems so that people could take on challenges could make mistakes, and actually get points for the learning and the growth from those mistakes and the communicating of those mistakes across the company, so that the whole company can learn at the same time more rapidly.” That’s when things picked up. Slowly but surely, the culture was changing. It became okay to make mistakes, but putting out ideas and taking risks and being open to failure became the norm. And that’s how they got cloud computing. Was the culture change worth it? No doubt about it.Carrie Snider is a Phoenix-based journalist and marketing copywriter.

Carrie Snider | March 28, 2024