Strategies for Communication and Collaboration in the Hybrid Workforce 

Remote work runs the risk of eroding cohesion or, in the best cases, it can free up employees to do their best work. What factors make the latter possible? How can digital transformation and innovative work arrangements empower employees and galvanize teams?

From Day One is a Recertification Provider for SHRM and HRCI. This session is eligible for 3 credits from both organizations. The Activity IDs will be sent to attendees after the conclusion of the session.


All times shown below are U.S. Eastern Time

12:00 PM - 12:15 PM
12:15 PM - 12:25 PM
Opening Remarks: Nick Baily, Co-founder, From Day One, and Kaylan Clemons, VP of Talent Engagement, From Day One
12:25 PM - 12:50 PM
Getting the Word Out: Communicating With Clarity in the Midst of Social and Structural Transformation (Fireside Chat)

A leader of people and culture at one of the world’s largest food-and-beverage companies shares the secrets of delivering a clear message about change across many time zones and cultures.


Katrina Howchin-Tucker, Global Vice President for People and Performance, Kraft Heinz


Nicole Smith, Editorial Audience Director, Harvard Business Review

12:55 PM - 01:15 PM
Empathy: The Missing Leadership Skill You Need for Collaboration and Decision-Making (Thought Leadership Spotlight)

Many have led to believe that the path to business success is through objective, detached, unemotional decision-making. But truly effective, transformational leaders understand that empathy is a critical tool—and a teachable, trainable skill—that leads to higher levels of trust, more effective communication, and more empowered decision-making when it matters most.

Adam Bouse, Performance Coach, 15Five

01:20 PM - 02:00 PM
Removing Individual Obstacles to Improve the Employee Experience (Panel)

Employees in distributed workforces have a variety of resources at their disposal, yet some face obstacles to collaboration, including their caregiving responsibilities, disabilities, or other situations. These obstacles can disempower employees by stifling chances for growth and advancement, as opportunities to take on larger projects or lead teams are largely collaborative in nature. How can leaders respect the privacy of their employees while providing resources and expertise to create equity when it comes to internal mobility?


Rapti Khurana, VP, Head of Talent Engagement and Development, National Football League (NFL)

Peter Sursi, Head of Financial Processing and Modernization (Section Chief), Finance Division, Federal Bureau of Investigation (FBI)

Erica Reynolds, VP, Enterprise Learning and Talent Development, City of Hope

Carly Ackerman,  Director of Customer Experience for VIP and Partnership Accounts, Eightfold

Alicia Cafarelli, VP, Client Experience, Blueboard


Lydia Dishman, Senior Editor, Growth and Engagement, Fast Company

02:05 PM - 02:25 PM
People and Purpose: the Keys to Transforming the Office From Obligation to Destination (Thought Leadership Spotlight)

With hybrid work here to stay, there are new complexities around the questions of when, where, and why people work together in-person. Teams can have the best of both worlds in terms of quality time by working together and remotely, but it requires coordination. This session will focus on meeting the new demand for flexible work (while removing ambiguity), building a new in-person workplace culture rooted in connection, and identifying in-person experiences that employees actually care about.

Nick Iovacchini, CEO and Co-Founder, Kettle

02:30 PM - 03:15 PM
Cultural Shifts: Don’t Ride the Wave, Lead the Way to a Culture of Learning (Workshop)

You feel it. Your people do, too. The world of work is changing faster than ever before, leaving some employees without a sense of direction. It’s no wonder employees are leaving in record numbers! So, how do we create a vibe shift toward a more inclusive and equitable culture? The answer: Get back to basics and create a culture of learning. During this talk, your speaker will provide a roadmap to creating a culture of learning in your organization to help business goals with engagement, productivity and retention, and to empower your people to succeed like never before. This interactive session will provide clear insights on how a culture of learning addresses three key areas of employee experience–onboarding, retention and succession planning–as well as the five key components that build a successful learning strategy and culture.

Kristy McCann, CEO and Co-Founder, GoCoach

02:30 PM - 03:15 PM
Closing the Connection Gap: Redefining Leadership Post-Pandemic (Workshop)

The pandemic has created a new reality in which people are connecting with more frequency and less friction than ever before. There are limitless tools for conversation and platforms to engage in countless ways, but why do our workplaces still feel so disconnected? Join us to discuss how to close the connection gap and redefine leadership for post-pandemic success.

Steve Arntz, CEO, Campfire

02:30 PM - 03:15 PM
Start With Purpose: Employee Engagement and Connection Through Vision-Setting (Workshop)

Our world is stacked with challenges: employee retention, uncertainty around remote work, the growing connection gap with employees, and a potential recession. Even as concerns about the economy rise, retaining employees and developing managers and early-career workers remain top concerns. Yet four in five organizations say they are ineffective at developing the right skills or providing career development for this emerging talent. How can you show up for them? In this session, you’ll experience an interactive exercise managers can use with their employees to better articulate their purpose. The sooner employees identify what they are working toward, the faster and more strategically they can engage deeply in their work and professional development.

Anna Robinson, CEO and Founder, Ceresa

Nicole Tanzillo Co-founder & Chief Experience Officer, Ceresa

03:20 PM - 04:00 PM
Incorporating Flexibility Into the Distributed Workplace (Panel)

In the hybrid world of work, employees often juggle responsibilities in their professional and personal lives, blurring the boundary between the two. As a result, many caregivers need to adjust working hours to compensate. What can companies do to ease this burden, as well as ensure nothing falls through the cracks in an asynchronous environment?


Melissa Versino, VP, Head of Leadership Development, Zurich North America

Carmen Canales, SVP and Chief People Officer, Novant Health

Jennifer Kartono, SVP, People, Organizational Strategy and Culture, Iron Mountain

Orazio Mancarella, VP, HR Projects, PNC

Amanda Bartoe, Head of Operations and Future of Work, Visible


Emily McCrary-Ruiz-Esparza, Journalist

04:05 PM - 04:30 PM
How Healthy Conflict Can Turn Bad–and How to Break Free (Fireside Chat)

When we are baffled by the insanity of the “other side”–in our politics, at work, or at home–it’s because we aren’t seeing how the conflict itself has taken over. A New York Times bestselling author shows how people can short-circuit the feedback loops of outrage and blame, if they want to.


Amanda Ripley, Investigative Journalist and Author of High Conflict: Why We Get Trapped and How We Get Out


Janelle Nanos, Business Reporter, the Boston Globe

04:30 PM - 04:35 PM
Closing Remarks